This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.Customer Care
We provide the highest quality racking products the industry has to offer.
We pride ourselves on providing the highest level of customer service
in every way. If you should have any fit, sales or service questions,
please call us at 1-888-855-9100.
Because our goal is to offer the best possible prices, prices are subject
to change up or down without notice. If errors are brought to our attention, we will correct the errors immediately, contact you, and reflect the accurate information on your invoice.
Best Price Promise
Let us prove how serious we are about getting you the lowest price on the internet.
TheRackShop.com will beat any verifiable on-line price on identical, in stock,
new items. If you find a lower on-line price, simply send us the URL with your
order (in the customer comments box) or call us at 1-888-855-9100. Once verified,
we'll beat the price by $1.00, then, process and ship your order immediately.
Our Best Price Promise applies to competitor's items that are stocked and available
for immediate purchase. It does not apply to auction items, i.e. ebay, discontinued
or close-out items, or Going out of Business sales. When matching a price be
sure to account for the price of the item with all applicable shipping and handling
charges. For example, if a competitor charges shipping, we will only match the
final price of the item with all charges included. Price matching is non-retroactive.
Ordering Info
Processing Your Credit Card Order
Your credit card order will be reviewed for accuracy and processed upon receipt.
If there is a problem with your order, you will be immediately notified by telephone
or email.
Ground Shipping Program Free ground shipping for online purchases
over $99.99. is currently offered on Thule andYakima, products. Offer excludes
Thule and Yakima Cargo Boxes. We do not ship cargo boxes. If
you should decide to return your new rack products, you will be charged the
original quoted outbound shipping amount. Credit
card processing is conducted internally once your order has been reviewed for
accuracy.
Return Policies
TheRackShop.com will refund to the original purchaser, less a 15% restocking fee and return shipping, most items if returned unused/installed, with the original box, packaging, all manuals and accessories within 30 days of purchase. Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, unused/installed, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return. Shipping/Handling costs are not refundable. It is the original purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned. Close-Out items and website specials are non exchangable and non returnable. TheRackShop.com
will assist with warranty issues according to each manufacturers warranty guidelines.
Security and Privacy
All information that you provide will be held in strict confidence. We will not sell, trade or pass on any personal or business information provided by our clients.
Shipping and Returns Policies
Shipping Rates and Info
TheRackShop.com is currently offering
Free Ground Shipping on all online orders (shipped within the Continental U.S.A.) of $100.00 or more.
You save up to $32.00!
Please Note:
Sorry, we are currently unable to ship outside of the United States (except APO/FPO military addresses; certain size restrictions may apply to APO/FPO). Additional charges will apply to orders outside of the Continental USA (Alaska, Hawaii & in some cases APO/FPO), please call or email and we will give you the exact shipping charge for your order. Delivery times to APO/FPO addresses vary due to military shipping schedules.
Your order will be charged for shipping and handling based on the dollar amount of your order.
The following table can be used as a guideline for shipping costs you may incur. These charges will appear in your shopping cart and when you check out.
For Purchases | Ground (5-7 Days) | Express (1-3 Days) |
Up to $39.99 | $6 | $15 |
$40.00-$79.99 | $8 | $20 |
$80.00-$110.99* | $10 | $25 |
$111.00-$149.99* | $15 | $38 |
$150.00-$249.99* | $20 | $50 |
$250.00-$374.99* | $25 | $65 |
$375 and Up* | $32 | $80 |
*Note: TheRackShop.com is currently offering Free Ground Shipping on all online orders (shipped within the Continental U.S.A.) of $100.00 or more. You save up to $32.00!
Returns Policies
TheRackShop.com will refund to the original purchaser, less a 15% restocking fee and return shipping, most items if returned unused/installed, with the original box, packaging, all manuals and accessories within 30 days of purchase. Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, unused/installed, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return. Shipping/Handling costs are not refundable. It is the original purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned. Close-Out items and website specials are non exchangable and non returnable.
Please direct all return shipments to:
TheRackShop.com
1440 Congress St.
Portland, Maine 04102
1-888-855-9100
(Monday, Tueday, Wednesday and Friday 10:00am - 6:00pm EST; Thursday 10:00am - 8:00pm EST; Saturday and Sunday 10:00am - 5:00pm EST)
info@therackshop.com
Contact Us
email
info@therackshop.com
Telephone
1-888-855-9100
Fax
1-207-879-2453
Retail Store, Mailing & Billing Address
TheRackShop.com
1440 Congress St.
Portland, Maine 04102
About Us
With years of experience, and a history of top-notch customer service, theRackShop.com has become known as a leader in supplying racks, rack accessories, and service. Your order is important to us and we're here to help. And if you live in the Portland, Maine area, or will be visiting, remember, rack installs are always free and while you wait!
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following
notice explains the information we collect, how it is used, how it is safeguarded,
and how to contact us if you have any concerns.
What Information Is Collected?
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information
How That Information Is Used
All information that you provide will be held in strict confidence. We will not sell, trade or pass on any personal or business information provided by our clients.
Contact Us
If you have nay questions about our privacy statement, please contact us by email, or by phone, 1-888-855-9100.
