We provide the highest quality racking products the industry has to offer. We pride ourselves on providing the highest level of customer service in every way. If you should have any fit, sales or service questions, please call us at 1-888-855-9100.

Because our goal is to offer the best possible prices, prices are subject to change up or down without notice. If errors are brought to our attention, we will correct the errors immediately, contact you, and reflect the accurate information on your invoice.

• Best Price Promise
• Ordering Info
• Shipping and Returns Policies
• Contact Us
• About Us
• Privacy

Let us prove how serious we are about getting you the lowest price on the internet. TheRackShop.com will beat any verifiable on-line price on identical, in stock, new items. If you find a lower on-line price, simply send us the URL with your order (in the customer comments box) or call us at 1-888-855-9100. Once verified, we'll beat the price by $1.00, then, process and ship your order immediately.

Our Best Price Promise applies to competitor's items that are stocked and available for immediate purchase. It does not apply to auction items, i.e. ebay, discontinued or close-out items, or Going out of Business sales. When matching a price be sure to account for the price of the item with all applicable shipping and handling charges. For example, if a competitor charges shipping, we will only match the final price of the item with all charges included. Price matching is non-retroactive.

Ground Shipping Program
Free ground shipping for online purchases over $99.99. is currently offered on Thule andYakima, products. Offer excludes Thule and Yakima Cargo Boxes. We do not ship cargo boxes. If you should decide to return your new rack products, you will be charged the original quoted outbound shipping amount. Credit card processing is conducted internally once your order has been reviewed for accuracy.

Return Policies
TheRackShop.com will refund to the original purchaser, less a 15% restocking fee and return shipping, most items if returned unused/installed, with the original box, packaging, all manuals and accessories within 30 days of purchase. Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, unused/installed, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return. Shipping/Handling costs are not refundable. It is the original purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned. Close-Out items and website specials are non exchangable and non returnable. TheRackShop.com will assist with warranty issues according to each manufacturers warranty guidelines.

Security and Privacy
All information that you provide will be held in strict confidence. We will not sell, trade or pass on any personal or business information provided by our clients.

Please Note:
Sorry, we are currently unable to ship outside of the United States (except APO/FPO military addresses; certain size restrictions may apply to APO/FPO). Additional charges will apply to orders outside of the Continental USA (Alaska, Hawaii & in some cases APO/FPO), please call or email and we will give you the exact shipping charge for your order. Delivery times to APO/FPO addresses vary due to military shipping schedules.

Your order will be charged for shipping and handling based on the dollar amount of your order.

The following table can be used as a guideline for shipping costs you may incur. These charges will appear in your shopping cart and when you check out.

*Note: TheRackShop.com is currently offering Free Ground Shipping on all online orders (shipped within the Continental U.S.A.) of $100.00 or more. You save up to $32.00!

Returns Policies
TheRackShop.com will refund to the original purchaser, less a 15% restocking fee and return shipping, most items if returned unused/installed, with the original box, packaging, all manuals and accessories within 30 days of purchase. Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, unused/installed, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return. Shipping/Handling costs are not refundable. It is the original purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned. Close-Out items and website specials are non exchangable and non returnable.

Please direct all return shipments to:
TheRackShop.com
693 Congress St.
Portland, Maine 04102
1-888-855-9100
(Monday, Tueday, Wednesday and Friday 10:00am - 6:00pm EST; Thursday 10:00am - 8:00pm EST; Saturday and Sunday 10:00am - 5:00pm EST)
info@therackshop.com

email
info@therackshop.com

Telephone
1-888-855-9100

Fax
1-207-879-2453

Retail Store, Mailing & Billing Address
TheRackShop.com
693 Congress St.
Portland, Maine 04102

With years of experience, and a history of top-notch customer service, theRackShop.com has become known as a leader in supplying racks, rack accessories, and service. Your order is important to us and we're here to help. And if you live in the Portland, Maine area, or will be visiting, remember, rack installs are always free and while you wait!

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected?
As part of the order process, the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information

How That Information Is Used
All information that you provide will be held in strict confidence. We will not sell, trade or pass on any personal or business information provided by our clients.

Contact Us
If you have nay questions about our privacy statement, please contact us by email, or by phone, 1-888-855-9100.